Terms and conditions

The online store www.redeyemonkey.com allows convenient shopping 24 hours a day, all days of the year. Browse our selection of premium CBD products and hemp-based lifestyle goods.

The online store www.redeyemonkey.com is operated by I AM PANDA d.o.o., Mestni trg 10, 1000 Ljubljana, Slovenia.

Acceptance of Terms

These Terms and Conditions apply to all sales of goods and services published on the website www.redeyemonkey.com.
By using the website, the user acknowledges that they have read and fully agree with these Terms and Conditions. Placing an order in any form is considered full acceptance of these terms.

Information Availability

The Company undertakes to always provide the customer with the following information:

Company identity (name, registered office, registration number)
Contact information enabling quick and effective communication (email, address)
Essential characteristics of goods or services
Availability of products
Conditions of delivery (method, place, and time)
Clearly defined prices (including VAT and delivery costs)
Accepted payment methods
Duration of the offer
Terms and procedure for withdrawal and returns, including return costs
Explanation of the complaint process and customer service contact details

Ordering Goods and Services

When ordering, a valid email address is required (to receive order confirmation) and a phone number is recommended for delivery updates.

Orders are stored and archived at the registered office of I AM PANDA d.o.o., Mestni trg 10, 1000 Ljubljana, Slovenia.

Purchase Procedure

Selecting Products:
Add products to your shopping cart and proceed to checkout.
Checkout:
Enter your personal details, choose your delivery method and payment option, then confirm by clicking “Buy Now.”
Order Confirmation:
Once you complete the order, you will see a confirmation message and receive an email with all order details (products, quantities, total price, and delivery fee).
If you do not receive confirmation within 15 minutes, your order was not successfully submitted.
Order Processing:
After confirmation, we will check stock availability. If an item cannot be delivered within the specified time, you will be informed by email.

Cancelling or Changing an Order

Customers can cancel or modify an order by replying to the confirmation email or contacting us at [email protected] before dispatch. Once the order has been shipped, changes are no longer possible.

Prices and Promotional Offers

All prices are listed in euros (€) and include VAT unless stated otherwise. Delivery costs are added at checkout.
Promotions and discounts are subject to availability and may differ from those offered in physical stores. Prices are valid until modified or revoked.

Payment Methods

You can pay for products in the following ways:

Credit/debit card (Visa, Mastercard)

Shipping and Delivery

All packages are discreetly packed.
Delivery is carried out exclusively by GLS within the European Union.

Shipping details:

Carrier: GLS (door delivery or GLS Parcel Locker)
Shipping area: EU countries only
Delivery time: Normally within 1–3 working days inside Slovenia, and 3–7 working days across the EU.
Delivery fees: Calculated according to GLS tariffs and displayed at checkout.
If GLS cannot deliver, the package will be available for pickup at the nearest GLS Parcel Locker or Pickup Point (card payment may be required).
Personal pickup in our Ljubljana store is free of charge.

Retention of Title

All delivered goods remain the property of I AM PANDA d.o.o. until full payment has been received.

Right of Withdrawal and Returns

Consumers have the right to withdraw from a purchase within 14 days of receiving the goods without stating any reason.
To withdraw, send an email to [email protected].

The goods must be returned unused, undamaged, and in their original packaging within 30 days of the withdrawal notice.
Customers bear the cost of return shipping.

Refunds, including the product price and delivery fee, will be processed within 14 days of receiving the returned goods, using the same payment method used for purchase.

The right of withdrawal is defined by the Consumer Protection Act of the Republic of Slovenia (ZVPot).

Defective Goods and Warranty

In accordance with consumer protection laws, customers may report defective products to [email protected] within two months of discovering the defect.

You may request:

repair,
replacement,
partial refund, or
full refund if repair or replacement is not possible.

The warranty does not apply in cases of misuse, negligence, unauthorized tampering, or mechanical damage.

Liability

The Company is not responsible for any problems resulting from improper use of products. We do not guarantee uninterrupted operation of the website or full accuracy of all information published.
We reserve the right to cancel any order in the case of a major pricing or availability error.

Complaints and Disputes

We comply with Slovenian consumer protection laws and aim to resolve any disputes amicably.
Complaints can be submitted in writing to [email protected].
If an amicable solution is not possible, disputes fall under the jurisdiction of the District Court of Ljubljana, Slovenia.

Cookies and Advertising

Cookies are small text files stored on your device when visiting our website. They are harmless and can be controlled or deleted via your browser settings.

Our use of cookies complies with the EU Directive on Privacy and Electronic Communications (2002/58/EC) and the Slovenian Electronic Communications Act (ZEKom-1).

By using our website, you agree to our use of cookies as described in the Cookie Policy.

REFUND & RETURN POLICY

Last updated: 5.11.2025
Operator: I AM PANDA d.o.o., Mestni trg 10, 1000 Ljubljana, Slovenia
Website: www.redeyemonkey.com
Email: [email protected]

1. Overview

We want you to be completely satisfied with your purchase.
If for any reason you are not, you have the right to return your order or request a refund under the conditions set out below.

All returns, refunds, and exchanges are handled in accordance with EU Consumer Rights Directive and the Consumer Protection Act of the Republic of Slovenia (ZVPot).

2. Right of Withdrawal (EU Consumers)

You have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason.

To exercise this right, send us an email at [email protected] with your order number and request for withdrawal.

Conditions:

The goods must be unused, undamaged, and in their original packaging.
Returns must be made within 30 days of notifying us of your withdrawal.
You are responsible for return shipping costs unless otherwise agreed.
We recommend using a trackable shipping service.
Refunds will be issued using the same payment method used for the original purchase within 14 days of receiving the returned goods.

3. Non-Returnable Items

For health and hygiene reasons, we cannot accept returns for:

Opened or used consumable products (e.g., oils, edibles, supplements)
Products that have been altered, damaged, or used
Promotional or discounted items, unless faulty

4. Damaged or Incorrect Items

If your order arrives damaged, incomplete, or incorrect, please contact us immediately at [email protected].

Include:

Order number
Photos of the package and product(s)
A short description of the issue

Once verified, we will:

Send a replacement,
Offer a refund, or
Provide a credit voucher, depending on your preference.

We may request that damaged products be returned for inspection before issuing a refund or replacement.

5. Lost Packages

If your order does not arrive within the expected time frame:

Check the GLS tracking link in your confirmation email.
If the package appears lost, contact [email protected] within 15 days of the expected delivery date.

We will open a case with GLS. Once the loss is confirmed, we will either:

Send a replacement order, or
Issue a full refund.

6. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds are processed within 5–10 working days and automatically credited to your original payment method.

7. Exchanges

Exchanges are possible only for products of equal or higher value (with additional payment if applicable).
To initiate an exchange, contact us at [email protected].

8. Contact for Returns

I AM PANDA d.o.o.
Mestni trg 10
1000 Ljubljana
Slovenia
Email: [email protected]

9. Important Notes

Returned goods remain your responsibility until received by us.
If items are returned without prior notification, processing may be delayed.
We reserve the right to reject returns that do not comply with this policy.

Terms and conditions