Thank you for shopping at our store. We provide shipping services to customers worldwide.

Processing Time: All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates: Shipping rates are calculated based on the weight of your order and your location. You can see the estimated shipping cost during checkout.

Shipping Methods: We offer several shipping methods to meet your needs. These include standard shipping, expedited shipping, and international shipping. You can choose your preferred shipping method during checkout.

Shipping Times: Shipping times vary depending on your location and the shipping method you choose. Standard shipping times are typically 5-7 business days within Europe, while international shipping times can vary from 7-21 business days.

Shipping Confirmation: We will send you a shipping confirmation email once your order has shipped. This email will contain your tracking number and a link to track your order.

Customs and Import Taxes: Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Lost or Damaged Packages: We are not responsible for any lost or damaged packages. If your package is lost or damaged during shipment, please contact the carrier directly to file a claim.

If you have any questions about our shipping policy, please contact us at info@redeyemonkey.com