Privacy Policy

General

I AM PANDA d.o.o., Mestni trg 10, 1000 Ljubljana, Slovenia (hereinafter referred to as the “Company”), is committed to protecting the confidentiality of personal data and the privacy of users of the online store www.redeyemonkey.com.
All personal data is processed solely for the purpose of providing our services and in accordance with the EU General Data Protection Regulation (GDPR), the Personal Data Protection Act (ZVOP-1), and the Electronic Communications Act (ZEKom-1).

Use of Personal Data

The Company collects, processes, and stores the following data for the purpose of providing its services:

Name and surname
Delivery addresses
Company name and VAT number (if applicable)
Email address (used as username)
Encrypted password
Contact phone number
Country of residence
Any other data voluntarily entered by the user in the website forms or profile

The Company is not responsible for the accuracy or completeness of the data provided by users.

Personal data is not shared with third parties, except with authorized processors (such as GLS, hosting providers, and payment processors) under strict confidentiality agreements.
All personal data is stored within the European Union.

Purpose of Data Processing

Personal data collected through www.redeyemonkey.com is used exclusively for:

order processing and delivery,
communication with the customer,
invoicing and payment,
participation in marketing campaigns or giveaways (with consent),
sending newsletters and updates (with explicit consent).

By subscribing to newsletters or participating in promotions, you consent to I AM PANDA d.o.o. processing your personal data for marketing, statistical analysis, customer segmentation, and notifications about offers and discounts.

You can withdraw your consent at any time by emailing [email protected] or clicking “Unsubscribe” in any promotional email.

Data is retained:

for up to 10 years for accounting and legal purposes,
for up to 3 months for giveaway participants,
for up to 10 years for giveaway winners,
until unsubscribe for newsletter subscribers.

Data Protection and Security

All employees with access to personal data are bound by confidentiality agreements.
Access to data is restricted, and all systems are protected by appropriate technical and organizational measures to prevent unauthorized access, misuse, or disclosure.
All personal data is stored securely within the EU and may only be transferred outside the EU under lawful safeguards (e.g., EU Standard Contractual Clauses).

Children’s Privacy

By using the website www.redeyemonkey.com, the user declares that they are 18 years of age or older and legally competent to make purchases.

User Rights

You have the following rights regarding your personal data:

Right to access your data
Right to rectification
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to object to processing
Right to data portability
Right to withdraw consent at any time
Right to lodge a complaint with the Information Commissioner of the Republic of Slovenia

Requests can be sent in writing to [email protected].
We may request additional information to verify your identity.
We will respond to all requests without undue delay, and no later than within one month of receipt.

Retention and Deletion of Data

Personal data is stored until consent is withdrawn or for as long as necessary to fulfill contractual and legal obligations.
Upon withdrawal of consent or deletion of an account, personal data will be permanently deleted unless retention is required by law.

Disclosure to Third Parties

We will never share your personal data with third parties without your consent, except:

when required by law or court order,
when necessary for delivery (GLS – name, address, phone number),
when required to protect our legitimate interests.

Communication and Notifications

We may contact customers by email or phone regarding order status and delivery details.
If an order for personal pickup is not collected within five (5) days, we may send a reminder.

Data Controller

I AM PANDA d.o.o.
Mestni trg 10
1000 Ljubljana, Slovenia
Email: [email protected]
Website: www.redeyemonkey.com

COOKIE POLICY

Last updated: 11.5.2025
Operator: I AM PANDA d.o.o., Mestni trg 10, 1000 Ljubljana, Slovenia
Email: [email protected]
Website: www.redeyemonkey.com

1. What Are Cookies

Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit a website.
They help improve your browsing experience by remembering your preferences and providing relevant content.

Cookies are not harmful, do not contain malware, and do not grant us access to your computer.

2. Types of Cookies We Use

We use the following categories of cookies:

a) Essential Cookies

Required for the website to function properly.
They enable basic features like shopping cart, checkout, and login.
These cookies cannot be disabled.

b) Analytical Cookies

Help us understand how visitors interact with the site (e.g., Google Analytics).
We use this information to improve content and user experience.
Stored only with your consent.

c) Marketing Cookies

Used to display relevant ads and track performance (e.g., Meta Pixel, Google Ads).
Activated only if you give consent.

d) Functional Cookies

Remember your preferences such as language, region, or login details to enhance usability.

3. Cookie Duration

Session cookies: deleted when you close your browser.
Persistent cookies: remain stored for a set period (up to 12 months) or until manually deleted.

4. Managing Cookies

You can manage or delete cookies through your browser settings at any time.
You can also adjust preferences via our on-site Cookie Banner when visiting the website.

If you disable cookies, certain features (like cart or login) may not function properly.

5. Third-Party Cookies

We may use cookies from trusted third-party services, such as:

Google Analytics – website traffic and performance analytics
Meta (Facebook) Pixel – advertising optimization
Klaviyo / Mailchimp – email marketing analytics
Stripe / PayPal – secure payment processing

These services are GDPR-compliant and data is processed in accordance with EU privacy standards.

6. Legal Basis

Our use of cookies complies with:

EU ePrivacy Directive (2002/58/EC)
Regulation (EU) 2016/679 (GDPR)
Slovenian Electronic Communications Act (ZEKom-1)

7. Contact

For questions about our cookie use, contact:
[email protected]