Thank you for shopping with us. We want you to be completely satisfied with your purchase, but understand that sometimes a return or exchange is necessary.
If you are not satisfied with your purchase, we offer a 7-day refund policy. To be eligible for a refund, your item must be unused, in the same condition that you received it, and in the original packaging. You must also provide a receipt or proof of purchase.
To initiate a return, please email us at info@redeyemonkey.com and include your name, order number and a reason for the return. We will respond within 1-2 business days with instructions on how to proceed.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
Please note that shipping costs are non-refundable and you will be responsible for the cost of shipping the item back to us.
If you receive a defective or damaged item, please contact us immediately at info@redeyemonkey.com with your name, order number, and a photo of the issue. We will provide a prepaid shipping label for the return, and either send you a replacement item or issue a full refund, depending on your preference.
If you have any questions about our refund policy, please contact us at info@redeyemonkey.com